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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q46-Q51):

NEW QUESTION # 46
An organization that has been successful in the past is now struggling to succeed in a highlycompetitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action. Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?

A. Set clear objectives and apply proven best practices
B. Use safe-to-fail experiments to collect knowledge
C. Ask experts to analyse the options and provide a recommendation
D. Take quick action to stabilize the situation

Answer: B

NEW QUESTION # 47
Which activity does a service provider carry out as part of the "explore step of the customer journey" ?

Answer:

Explanation:
Analysing potential customers patterns of business activity

NEW QUESTION # 48
Which TWO are possible sources of demand for a value stream to restore a live service?
1. Someone is unable to log into their user account for the service
2. A monitoring tool detects a service failure
3. The service desk calls a user to provide a status update for an incident
4. A user provides feedback to the incident manager when an incident is closed

A. 1 and 2
B. 2 and 3
C. 1 and 4
D. 3 and 4

Answer: A

NEW QUESTION # 49
A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:
* Tactic 1 - acquire new resilient infrastructure
* Tactic 2 - launch services by region
* Operational plan 1 - operate infrastructure to meet service levels
* Operational plan 2 - train staff on new infrastructure skills.
Which strategy do these tactics and operational plans support?

A. Increase revenue by introducing a new range of services
B. Ensure successful deployment by preparing implementation plan for new services
C. Ensure improved handling of service requests by training staff
D. Identify customer needs for new services by researching market

Answer: A

NEW QUESTION # 50
What provides value to the organization by ensuring that there is end-to-end management over the organization's suppliers through a single entity?

A. Service integration and management
B. Integration and data sharing
C. Shift-left
D. Workforce planning and management

Answer: A

NEW QUESTION # 51
......

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Free PDF Quiz 2025 Authoritative Peoplecert Training ITIL-4-Specialist-High-velocity-IT Tools

Free PDF 2025 ITIL-4-Specialist-High-velocity-IT: ITIL 4 Specialist: High-velocity IT Exam –Professional Training Tools

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q46-Q51):

Free PDF 2025 Professional Peoplecert Training ITIL-4-Specialist-High-velocity-IT Tools

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